Returns Policy

Refunds, Returns and Cancellation Policy

In the event that you receive a package that is damaged or incorrect, you must either:
a) Refuse to accept the delivery or
b) Sign for the goods and clearly write 'damaged' or 'incorrect'.

We will gladly provide you with a full refund or send a replacement if steps A or B have been followed. If you are returning goods because you no longer wish to have them, we will refund less a 20% restocking fee.

Any goods being returned please contact us either by phone or email. You have 7 days from the date you received the goods in which to return them to us for a refund. Refunds are issued from WorldPay or Paypal within 30 days of cancellation.

Returned items must arrive in the same condition as when we sent them - i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them. Please note: Opened or any used goods can not be returned.

Please ensure when contacting us that you clearly state the reason why you would like a return or a replacement. We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.

In order for you to contact us or return goods, our details are as follows:


Floorstock Ltd.
15d Wheatfield Way,
LE10 1YG.
Tel: 01455 234400