• Next working day delivery on orders placed before 2pmNext working day delivery on orders placed before 2pm
  • FREE Next day delivery on orders over £250*FREE Next day delivery on orders over £250*
  • Call us on 01455 234 400 Mon-Fri 8:30-5:30Call us on 01455 234 400 Mon-Fri 8:30-5:30

TRADE FLOORING PROFESSIONALS - Check out our Whiteriver Flooring Catalogue

Returns Policy

Refunds, Returns and Cancellation Policy

In the event that you receive a package that is damaged or incorrect, you must either:

  • A) Refuse to accept the delivery or
  • B) Sign for the goods and clearly write 'damaged' or 'incorrect'.

We will gladly provide you with a full refund or send a replacement if steps A or B have been followed. If you are returning goods because you no longer wish to have them, we will refund less a 20% restocking fee.

Any goods being returned please contact us either by phone or email. You have 7 days from the date you received the goods in which to return them to us for a refund. Refunds are issued from WorldPay or Paypal within 30 days of cancellation.

Returned items must arrive in the same condition as when we sent them - i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them. Please note: Opened or any used goods can not be returned.

Please ensure when contacting us that you clearly state the reason why you would like a return or a replacement. We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.

In order for you to contact us or return goods, our details are as follows:

Name & Registered Office:
Wheatfield Way
Tel: 01455 234400
Fax: 01455 840040
Email: [email protected]
Company No. 06563066

Great Service

We know our trade inside out and we love to give you advice

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Next Day Delivery*

it’s even FREE when your order is over £250

FREE Next day delivery on orders over £250*

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